Root Cause Analysis eLearning Course


Full Course Title: Root Cause Analysis (RCA) ― Requirements with Guidance – eLearning Course
Type: eLearning
Duration: 5 hours
Certificate: Yes



For any organization to be effective in risk management, it should be able to follow a systematic and uniform approach when dealing with actual and potential losses, faults and/ or problems. This approach will need to ensure an organizational culture change from reactive to proactive thinking!  By being able to identify root causes of events and finding appropriate methods to address these causes, the road to developing a sustainable and effective management system that is supported across the organization, and recognized internationally, can be ensured.

The purpose of this course is to provide awareness and understanding of Root Cause Analysis to enable an organization to investigate and adopt a RCA methodology(s) that will help it meet international standard requirements.


What is included in the course?

This course will start with defining what Root Cause Analysis (RCA) is and what the Leadership and Commitment of Top management in an organization should be.

The following sections will be discussed in detail:

    • Preview and Introduction
    • Reporting Actual and Potential Loss Events;
    • Proactive Approach Explained;
    • Root Cause Analysis Tools and Methodologies (Failure Mode and Effects Analysis (FMEA), DMAIC, 5Why method, Fishbone Diagram – Cause and Effect Diagram – Ishikawa-Diagram approach, Fault Tree Analysis, Current Reality
    • Tree (CRT), RPR Problem Diagnosis, Causation Model);
    • Participation in Investigations;
    • The Importance of Competency;
    • Corrective Action Process;
    • Recording of Information;
    • Communication

    Downloadable manuals and other implementation resources are also provided. Each section is followed by a quiz with a 100% required pass mark, ensuring a thorough understanding of the methodology. Students will only be able to continue to a following section once a previous section has been passed.

What will I learn?

You will receive an in-depth overview of the Root Cause Analysis (RCA) approach in business and will gain insight into the different tools, processes and philosophies for performing RCA. This course will offer you the theoretical background to enable your competent participation in the Corrective Action process in your organization.

Who should sign up for this course?

This course is highly recommended for all employees and managers who are involved in and/or wish to understand the Incident Investigation process and the need to determine the root causes of non-conformances identified during audits and investigations.


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